The Effective Free Classifieds

  1. Registration. Ad(s) posting. Pricing information.

1.	How do I delete my ad(s)?
2.	How do I change my personal information (e-mail address, password, name, phone, zip) ?
3.	I forgot my password.
4.	I haven't received our email with my password from DomesticSale.com
5.	How do I edit my ad(s)?
6.	How do I prevent SCAM/SPAM from foreign countries?
7.	How do I add my items to "Easy Store"?
8.	How do I change/delete my e-mail address on ad(s)?
9.	I can't read anything, the font is too small!
10.	Who are "Verified Member"?
11.	How do I add my business to "Real Estate Broker Directory"?
12.	How do I close my account?
13.	How to place an ad using my cell phone/PDA?
14.	Are my transactions secure?
15.	How do I enable cookies for DomesticSale.com?
16.	My credit card was declined by Address Verification System(AVS). However, I still see the charges on my account statement. How do I get my money back?
17.	I see multiple charges on my credit card statement statement for one ad.
( ! )	Where can I find information about Internet fraud?




1. How do I remove my ad(s)?

Registered user with account:
- Go to "Member Login".
- Log into your account.
- Click checkbox for ad(s) what you want to be deleted.
- Click link "Delete selected ad(s)" on the right top side of ads list.

Non-registered user:
- Go to your ad full page. ( You can use the Advansed Search page )
- Click "Edit/Delete" link at the right-bottom side of your ad.
- Login with your password and edit or delete the ad.



2. How do I change my personal information (e-mail address, password, name, phone, zip) ?

- Go to "Member Login".
- Log into your account.
- Click on the "My Account" link.
- Edit your personal information.
- Click the "Update" button.

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3. I forgot my password.

- Go to "Member Login".
- Log into your account.
- Click "Forgot password?" link.
- Enter email address what you use as account email.
- Click "Submit" button.
- Password will be sent to the email address.

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4. I haven't received our email with my password from DomesticSale.com

- Make sure your email software has turned off any SPAM filters for DomesticSale.com
- Please contact your Internet Service Provider about the lost email.

SBC Prodigy users ( ****@sbcglobal.net ) please contact technical support:
SBC Dial Support: 1-866-SBC-Dial (866-722-3425)
SBC DSL Support: 1-877-SBC-DSL5 (877-722-3755)
Tech support is available 24 hours a day, 7 days a week.

Juno users ( ****@juno.com ) please contact technical support:
http://www.juno.com/support

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5. How do I edit my ad(s)?

Member(users with accounts) ads:
- Go to "Member Login".
- Log into your account.
- Click "Edit Ad" link on the right side of the ad needed to be edited.
- Edit your ad.

Non-member(without account) local ads:
- Go to your ad(full page version).
- Click "Edit/Delete" link at the right bottom side of the ad.
- Enter your password for the ad into login form.
- Click "Login" button.
- Edit or delete your ad.
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6. How do I prevent SCAM/SPAM from foreign countries?

- Go to "Member Login"
- Log into your account.
- Click "SCAM/SPAM filter" link on the top menu. Set up your filters settings.

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7. How do I add my items to "Easy Store"?

- Go to "Member Login".
- Log into your account.
- Click "My Account" link.
- Set up your store: enter your PayPal account email, enter store name, upload store logo file etc.
- Now, your items will be added to your store automatically if :
    1. Your ad is placed in main (not "Local") classifieds.
    2. Your ad is "Premium" or "Upgraded".
    3. Your have entered the price(no $0.00!) of the item.
    4. You have entered the name of item.
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8. How do I change/delete my e-mail address on ad(s)?

- Go to "Member Login".
- Log into your account.
- Click "Edit Ad" link on the right side of the ad on wich you need to change/delete your email.
- Change/delete your e-mail.


9. I can't read anything, the font is too small!

- Go to "View->Text Size->Larger" in your WEB browser to increase size of text.

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10. Who are "Verified Members"?

For account verification DomesticSale uses member's billing addresses confirmed by the credit card company or member's PayPal account status - should be "verified". DomesticSale keeps the information on our server.
"DomesticSale may disclose information about its users if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. ... "( Privacy policy )

"Verified Member" status assigned by DomesticSale to members who:

- Performed paid verification.( "Verified" status will be obtained immediately )
OR:
- Paid for any DomesticSale services by credit card
or by PayPal and have "verified" status of PayPal account.

"Verified" status may be cancelled after visitors complains without any refund.


11. How do I add my business to "Real Estate Broker Directory"?

- Go to "Member Login".
- Log into your account.
- Click "Real Estate Agent Profile" link on the top of your account page.
- Fill out the form and save it.

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12. How to close my account?

- Go to "Member Login".
- Log into your account.
- Click link "Delete my account" and follow instructions.


13. How to place an ad using my cell phone/PDA?

- Please read:
Ad by cell phone guide. or
MobDS.com - by phone ads gateway.
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14. Are my transactions secure?

Yes. DomesticSale uses up to 256-bit encryption SSL (Secure Socket Layer)
digital encryption to protect the details of your electronic transactions
over the Internet.
You can click on the seal below to check DomesticSale certificate status:


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15. How do I enable cookies for DomesticSale.com?

- To use several services on the website, you must enable cookies in your browser. Please read the help:
Enabling cookies for popular web browsers


16. My credit card was declined by Address Verification System(AVS).
However, I still see the charges on my account statement. How do I get my money back?

- It is important to note that when the AVS filter declines a transaction as the result of an AVS mismatch, the transaction is voided, but the authorization remains. The pre-authorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card issuer. This means that the amount is being held aside within the customer's account and may make their available balance show the amount deducted.

 Usually, it takes about 5-7 business days for most banks to drop the authorization. But some banks may hold the authorization for 30 days. Customer needs to contact their bank to drop the authorization if they do not drop the authorization within 30 business days. For more information, please contact your credit card issuer.

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17. I see multiple charges on my credit card statement for one ad.

- Multiple charges can appear on a credit card statement if the customer repeatedly enters an incorrect billing address(Zip code, address, city etc.) and the transaction(s) was declined by Address Verification System(AVS). The transaction(s) is voided, but the authorization remains. The pre-authorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card issuer. This means that the amount is being held aside within the customer's account and may make their available balance show the amount deducted.

 Usually, it takes about 5-7 business days for most banks to drop the authorization. But some banks may hold the authorization for 30 days. Customer needs to contact their bank to drop the authorization if they do not drop the authorization within 30 business days. For more information, please contact your credit card issuer.

- How to prevent scams and other Internet fraud - please read!
- Fraud Victim Assistance
- FBI: Internet Fraud
- FBI: Internet Scams
- Common Fraud Scams
- FTC: Guide for Buyers and Sellers

If you have any other questions, contact us.


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